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Terms and Conditions
Overview
This website is operated by Samtana Products, the parent company of The Pelle. Throughout the site, the terms “we”, “us” and “our” refer to Samtana Products. Samtana Products offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.
Any new features or tools added to the current store shall also be subject to these Terms. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. Your continued use of or access to the website constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.
Section 1 - Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction, or that you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any unlawful or unauthorized purpose nor may you violate any laws in your jurisdiction (including but not limited to copyright laws) in the use of the Service.
You must not transmit any worms, viruses, or destructive code. Any violation of these Terms will result in immediate termination of your Services.
Section 2 - General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted over various networks and may be modified to conform to technical requirements. Credit card information is always encrypted.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service without express written permission.
Section 3 - Accuracy, Completeness and Timeliness of Information
We are not responsible if information on this site is not accurate, complete, or current. The material is provided for general information and should not be solely relied upon.
We may modify site content at any time but are not obligated to update information. Monitoring changes is your responsibility.
Section 4 - Modifications to the Service and Prices
Prices for our products, including perfumes, organic soaps, and cosmetics, are subject to change without notice.
We may modify or discontinue the Service at any time without liability to you or any third party.
Section 5 - Products or Services
Products may be available exclusively online and have limited quantities, subject to our Return Policy.
We strive to display our products as accurately as possible but cannot guarantee the accuracy of your screen display.
We reserve the right to:
Limit product sales by person or location.
Change product descriptions and prices at any time.
Discontinue products without notice.
We do not guarantee that products will meet your expectations.
Section 6 - Accuracy of Billing and Account Information
We may refuse or cancel any order at our discretion, particularly those that appear to be from dealers, resellers, or distributors.
You agree to provide complete and accurate purchase information and promptly update it as needed.
Section 7 - Optional Tools
We may offer access to third-party tools “as is” without warranties. Use of these tools is at your own risk and discretion.
Future services or features will also be subject to these Terms.
Section 8 - Third-Party Links
Some content or services may link to third-party sites. We are not responsible for the accuracy or reliability of third-party materials and assume no liability for your dealings with third-party websites.
Section 9 - User Comments, Feedback and Submissions
You agree that any comments you send (unsolicited or requested) may be used by us without restriction or compensation.
We may, but are not obligated to, monitor or remove objectionable content. You are responsible for your comments and must not violate any rights or laws.
Section 10 - Personal Information
Submission of personal information through our store is governed by our Privacy Policy.
Section 11 - Errors, Inaccuracies and Omissions
Occasionally there may be errors or omissions related to product descriptions, pricing, promotions, etc. We reserve the right to correct them and cancel orders without notice.
We are not obligated to update any information except as required by law.
Section 12 - Prohibited Uses
You may not use the site or its content:
For illegal purposes
To infringe on intellectual property
To harass, abuse, or discriminate
To upload harmful code
To collect personal data
To spam or interfere with site security
Violation will result in termination of your access.
Section 13 - Disclaimer of Warranties; Limitation of Liability
We do not guarantee uninterrupted or error-free service. Your use of the service and products is at your own risk.
All products and services are provided "as is" and "as available" without warranties of any kind.
Samtana Products, including The Pelle, and its affiliates are not liable for any damages resulting from your use of the service or any product.
Section 14 - Indemnification
You agree to indemnify and hold harmless Samtana Products, its affiliates, and employees from any third-party claims arising from your breach of these Terms or applicable laws.
Section 15 - Severability
If any provision of these Terms is found unenforceable, the remainder shall remain in effect.
Section 16 - Termination
These Terms remain in effect unless terminated by you or us. We may terminate access if you violate these Terms, and you will remain liable for any dues.
Section 17 - Entire Agreement
These Terms, along with any posted policies, constitute the entire agreement between you and Samtana Products regarding The Pelle’s services.
Section 18 - Governing Law
These Terms are governed by the laws of India.
Section 19 - Changes to Terms of Service
We may revise these Terms at any time. Continued use of the site implies acceptance of the updated Terms.
Section 20 - Contact Information
Questions about the Terms of Service should be sent to us at:
📧 support@thepelle.com
Return and Refund Policy
Returns
Our policy lasts 4 days. If 4 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return:
Your item must be unused and in the same condition that you received it.
It must also be in the original packaging.
Returns and refunds are accepted only if the product is damaged.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (credit card or other), within 2–3 working days.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you need to exchange an item for the same one, please email us at:
📧 support@thepelle.com
Shipping
To return your product, please email us with your request for a return, exchange, or refund. The return shipping address will be provided to you via email.
You will be responsible for paying your own shipping costs for returning the item.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it may take for your exchanged product to reach you may vary.
Samtana Products reserves the right to refuse returns or refunds that do not meet these criteria.
Delivery Policy:
Orders Once placed are usually Delivered minimum of 4 & Maximum of 6 Days,
Shipping Policy:
Orders Once placed are usually shipped in 4-5 Days,
Orders placed by customers shall be shipped using our preferred logistic partners.
Cosmos Ventures shall choose the logistic partner of their choice. Customers or buyers are not allowed to choose or decide the logistic partners.
Brand: The Pelle
Company: Samtana Products
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail support@thepelle.com
Operational Address: MIG94, KHB 2nd Phase, Near Rayapur Industrial Area, Amargol, Hubli-580025
Privacy Policy of The Pelle (by Samtana Products)
The contents hereof shall constitute Samtana Products Private Limited ("Company") privacy policy in relation to the Services provided by the Company under the brand The Pelle ("Privacy Policy"). All references to ‘our’, ‘us’ or ‘we’ within this Privacy Policy are deemed to refer to the Company. Capitalized terms not defined herein shall have the meaning ascribed to them in the Company’s Terms and Conditions (“Terms and Conditions”) available on www.thepelle.com (“Website”).
We endeavour to protect your personal privacy. We provide this Privacy Policy to help you understand what we may do with any personal information that we obtain from you. By providing your personal information to us, you signify your acceptance of our Privacy Policy and agree that we may collect, use and disclose your personal information as described in this Privacy Policy. If you do not agree to this statement, please do not provide your personal details to us. This Privacy Policy is incorporated into and forms part of the Terms and Conditions. We will use your information only for the purposes set out below.
We may update this Privacy Policy from time to time. We endeavour to notify you of any changes made to the Privacy Policy, however we recommend that you regularly check this page to ensure that you have read the most recent version.
What Constitutes Personal Information?
“Personal Information” shall mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person, including but not limited to:
Passwords
Physical, physiological and mental health conditions
Sexual orientation
Medical records and history
Information received by body corporate under lawful contract or otherwise
Visitor details as provided at the time of registration or thereafter
Call data records
What Information Do We Collect?
The Company may collect, store, and use the following kinds of Personal Information:
Information about your browsing on and use of the Website
Information about any transactions or dealings carried out between you and us on or in relation to the Website
Information that you provide to us for the purpose of registering with the Website
Information shared at other interfaces displayed or connected with the Website
Information on cosmetic-related preferences or queries submitted by you on the Website
The Company may collect information about your computer, mobile device, and your browsing on the Website, such as your IP address, geographical location, browser type, length of visit, and number of page views, etc. We may use this information in the administration of the Website, to improve our services and the Website’s usability, and for promotional purposes.
Cookies and Tracking
The Company uses cookies, beacons, and pixels on the Website. These help us recognize returning visitors and personalize content. A cookie is a small text file sent by a web server to a browser and stored by it. The information collected is used for administrative, marketing, and analytical purposes.
Cookies allow us to enhance the Website's performance and tailor user experience based on preferences. You may disable cookies via your browser settings, but this may affect Website functionality.
Use of Your Personal Information
All information provided to Samtana Products under The Pelle brand is voluntary. By registering on our Website, you consent to receive marketing communications from The Pelle via SMS, WhatsApp, email, and other channels.
We may employ third-party service providers to process personal information on our behalf. These third parties are bound by confidentiality and must adhere to this Privacy Policy. Information may also be collected by them on our behalf.
We may disclose information if required to do so by law, regulation, legal process, or to protect our legal rights, users, or the public. In case of a business reorganization such as merger or acquisition, information may be transferred as part of that transaction.
We may also share aggregated or de-identified data (e.g., browsing patterns, popular products) with partners or for internal analytics. This data does not personally identify any individual user.
User Control and Access
You may access, update, correct, or delete your personal information by logging into your account or contacting our customer support team. We may retain a copy of previous data for recordkeeping or legal compliance.
Third-Party Advertisements and Services
The Website may allow third-party advertisements and analytics providers to place or recognize cookies. These third parties may display ads based on general demographic or behavioral data. We do not share personally identifiable information with these advertisers.
This Privacy Policy applies only to The Pelle’s Website. We are not responsible for the practices of third-party websites linked from our Website. Users are encouraged to review the privacy policies of those external sites.
Children’s Privacy
You must be at least 18 years of age to provide personal information on our Website. We do not knowingly collect personal data from individuals under 18. If we discover that we have received such data, we will delete it as soon as possible.
Legal Disclosures
We will not disclose any personal data to government authorities unless such disclosure is required under law, court order, or if we believe it is necessary to protect our rights or those of others, to prevent harm, or for fraud prevention or investigation.
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